Return and Refund Policy

Effective Date: 21-12-2021

Thank you for shopping at iMetrixe Online Store. We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund policy below for guidance on how we can assist you.

1. Eligibility for Refunds

We offer refunds for products under the following conditions:

• Defective      or Damaged Products: If your item arrives damaged,      defective, or in a condition that differs from what was described on our      website, you are eligible for a full refund or exchange.
• Wrong      Item Received: If we send you the wrong      product, you are eligible for a refund or exchange once the item is      returned to us.
• Change      of Mind: In certain cases, we may      accept returns or exchanges for products you simply changed your mind      about. However, this is subject to certain conditions (see below).

2. Non-Refundable Items

Some items are not eligible for a refund. These include:

• Gift cards or vouchers
• Products marked as final sale or clearance
• Personalized or custom-made items

3. Return Process

To request a refund or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at WA +919873011669 within 24 HR of receiving your order. Be sure to include your order  number, the item(s) you wish to return, and a description of the issue.
2. Return  Authorization: Once we review your request, we will provide you with a Return Merchandise Authorization (RMA) number      and instructions for returning the item. Please do not return any items without obtaining an RMA.
3. Return  Shipping: You are responsible for the return shipping costs, except in cases where the product is defective or      we made an error with your order. For your protection, we recommend using a trackable shipping service.
4. Condition  of Returned Items: All items must be returned in their original, unused condition with all original packaging, tags, and      accessories. If the item is damaged, worn, or altered, a refund may not be granted.

4. Refund Processing

Once we receive your return and it is inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

• Refunds may take 7 business days to be processed after we receive the returned item.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you would like to exchange an item for another size, color, or product, please contact our customer service team. Exchanges are subject to availability and may require you to return the original item before the new item is shipped.

6. Sale and Discounted Items

Refunds for items purchased during a sale or with a discount will be issued for the purchase price paid, not the original retail price. If the sale item is not eligible for return, the same rules outlined in the "Non-Refundable Items" section will apply.

7. Late or Missing Refunds

If you haven’t received a refund within the stated processing time, please check your bank account or credit card statement again. If the refund still hasn't appeared, contact your bank or payment provider. If you’ve done all of this and still have not received your refund, please contact us at corporate@metrixe.in.

8. Cancellations

Orders can be canceled within 24 hours after purchase. After this time, your order will be processed and shipped. If you wish to cancel your order, please contact us immediately at store.ggn@metrixe.in.

9. Contact Us

If you have any questions regarding our Refund Policy, or if you would like to start a return or exchange, please contact us:

iMetrixe Apple Store
Email: store.ggn@metrixe.in
Phone: 9873011669
Address: 82L, New Colony, Sector-7, Gurgaon 122001-HR